After numerous years in a traditional retail travel environment, it was the commission structure and flexibility that TravelManagers’ home-based consulting offered that attracted husband and wife team Ian Long and Shani Driver representative for Bridges in Queensland, to join the company.
“Flexibility, work life balance and limitless financial opportunities were our three key drivers for becoming a home-based personal travel manager and TravelManagers has catered perfectly to all of these needs. Their business model has left us in control of our own destiny and enables us to financially and effectively work within an ever increasing and competitive market. We have the flexibility to provide the personal service our clients deserve, yet have the support to help grow our client base locally while having access to competitive prices and commissions,” says Long.
Having the time to really go the extra mile for clients is a key driver for the personal travel managers.
“The commission structure at TravelManagers isn’t capped so the goal posts do not move with the more you earn. This has enabled us to earn a fantastic salary, in fact we do less bookings and earn more. We can now spend more time with our clients providing tailor made itineraries and the service they deserve, we have extra time for our family and time to enjoy the benefits of being a travel professional. We now attend famils and are completely comfortable taking the time off to continue to learn about travel, knowing that we are not at all disadvantaged financially,” says Driver.
Nearly three years on and Long and Driver haven’t looked back.
“We were recently sitting having breakfast at Brisbane Airport awaiting to pick up our client returning from a cruise. It was a beautiful day, we were in shorts and t-shirts and took time to reflect back to our previous life. It would have been our usual 8.30am morning meeting being drilled by our team leader on how we were going to make six bookings that day. Instead we are in our shorts, having coffee and providing our client with the extra personal service that is so important to us. Although we’ve worked hard to get here, we also appreciate the life that TravelManagers has given us. Without their business model, we would probably still be in those morning meetings!”
Long had spent time researching the company prior to making the move.
“After studying the company online and observing the backing of House of Travel my initial perception was this is a company who cares about its profits and its consultants wages at the same time. Now from experience my wife and I can both testify it has the balance right and continues to move with the industry to look after both itself and the personal travel managers it supports.”
TravelManagers Executive General Manager Michael Gazal, says Long and Driver epitomize exactly what TravelManagers is about.
“Ian and Shani are absolute professionals with a strong focus on customer service and experience which is reflective of the quality and professionalism of all of our 500 plus personal travel managers across Australia.”
Gazal confirms the demand for the personal travel manager concept is strong.
“Our company philosophies further cement TravelManagers’ standing in the industry and naturally we are seeing more interest from travel agency owners and managers to join our business model.”
Gazal further adds, “When you’re dealing with a personal travel manager you’re dealing with the boss. They’re local, motivated and well informed. That’s why they’re proving to be so popular with both leisure and corporate clients and also why the personal travel manager model is so attractive to travel consultants. They work under their own steam, when and where they choose, achieve greater flexibility for family and social life and in addition to the remuneration being very attractive.”
TravelManagers is well on its way to reaching the 550 personal travel managers milestone.
“Moving to TravelManagers was my most successful move in my business career to date. And with over 500 personal travel managers within the group, you can’t argue with that,” says Long.