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Flyer claims harassment, airline responds with this


While it may not be able to take credit for a spot-on slogan (seen below) in response to the now viral footage of a man being forcibly removed from a United Airlines flight, Southwest Airlines can lay claim to having some quick witted customer service representatives.

Juan, who tweets at @xadordingpaige, reached out to Southwest Airlines claiming he was harassed on his flight, Huffington Post reported.

 

"One of your flight attendants was extremely rude and basically harassed me throughout my flight," he wrote to Southwest via Twitter.

 

"Basically, she only referred to me as 'fattie' and was extremely rude.

 

"When I asked for extra sugar for my coffee she hesitated, and when she gave me it she whispered in my ear 'you'll die soon enough fattie'."

 

Juan then advised he had a photo of the offending cabin crew member.

 

The Southwest representative to whom Juan was communicating was understandably concerned in light of recent events and responded accordingly.

 

"Oh my gosh, we're so sorry to hear this," Linnea wrote.

 

"Please know how deeply sorry we are, and we'll be sure to note this complaint."

 

Linnea then asked if Juan happened to get the flight attendant's name.

 

Juan responded with this.

 

 

But before you take your hat off to Juan for having played Southwest so convincingly, Linnea came back with the ultimate rejoinder, so good that even Juan was impressed.

 

 

Juan told told HuffPost by email that he wished to "lighten up the mood" considering recent "airline drama".

 

"Of course, I wasn’t intending of shifting the focus away from what happened with United, but I wanted to make people smile and laugh. And I am happy I was able to do that."

 

Screenshots of the exchange have since gone viral.

 


Written by: Gaya Avery
Published: 13 April 2017

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