COVID-19 has been credited for the resurgence in travel agent bookings, but the reality is, pre-pandemic, 70% of international travel was booked through Australian travel agents.
Here, Personal Travel Manager Maria Pandalai, shares nine reasons why.
1. TIME IS OF THE ESSENCE
I recently heard stories about people being on hold for hours to airlines, tour operators and travel companies of the like, to amend their holiday plans. Did you know that as Personal Travel Managers we have our own dedicated phone numbers to these suppliers? Yes, we may still be on hold at times given the current circumstances, but better we’re on hold than you right? Which allows you to keep going on with your everyday life…
2. WHO YOU GONNA CALL?
Definitely not Ghostbusters! As Personal Travel Managers, we have the skills, experience and most importantly empathy when it comes to dealing with our clients travel emergencies. Whether it’s missed flights, flight cancellations, natural disasters and medical situations, just to name a few, we are here for you. We have managed countless sticky situations in the past and would be happy to share our stories, some of which may surprise you.
3. WE’VE GOT YOUR BACK
As Personal Travel Managers, we go in to bat for our valued clients. In most cases, coupled with a positive attitude we are able to satisfy your travel needs when it comes to specific requests and problem solve any issues that may arise. Over the years, we have formed strong relationships with our supplier partners. Whether it’s airlines, tour operators, cruise liners, hotels and more, we have the right connections. It is, of course, who you know right?
4. WE’RE IN THE KNOW
As Personal Travel Managers, we know our stuff when it comes to travel. We know which products best suits our clients, because we take the time to get to know them. With our extensive knowledge and experience, we tailor make the ultimate holiday itinerary to match our clients’ personal wants and needs. So let us do the work, and you can continue enjoying your everyday life…
5. WE WALK THE WALK AND TALK THE TALK
We live and breathe travel. It’s our bones and runs through our blood. And we love to share our travel experiences with our clients. It’s not possible to have travelled everywhere (unfortunately), so we welcome valuable feedback from our amazing clients to pass onto others. Honestly, would you arrange your travels with a travel consultant who hasn’t travelled?
6. WE HAVE THE BUYING POWER
As Personal Travel Managers, we’ve got the power! Sometimes there is an assumption that our pricing is more than on-line, but that couldn’t be further from the truth. Being a part of an incredible network, TravelManagers have the ultimate buying power to negotiate exceptional rates with airlines, hotels, tour companies, cruise companies and the like. We often get feedback from our clients that our pricing is more competitive than on-line. Let us do the work so you can continue doing what you do best…
7. PROBLEM SOLVING SKILLS ON POINT
We may not be mathematicians, but our problem-solving skills are on point. As we all know, things don’t always go to plan prior to our holiday departure or whilst travelling. But as Personal Travel Managers, we have the learnt skills, patience and not to mention composure, to work around and resolve whatever comes our way.
8. LOGISTICS IS OUR THING
The logistical skills that we as Personal Travel Managers have learnt are second to none. We coordinate itineraries meticulously, whilst dealing with overseas time differences. We happily manage our clients’ flights, trains, accommodation, transfers, hotels and sightseeing bookings from start to end. Don’t give yourself a headache. Let us professionals do what we do best, and you can keep on enjoying life…
9. WE’RE A FUN BUNCH!
It’s not a skill or learnt like the other facts. We are born with this trait. We genuinely get excited for our clients whilst arranging their holidays – especially when we make contact leading up to our client’s departure for their dream holiday. It comes with the territory, right? Would you book your holiday with a travel consultant who didn’t share your excitement?!
TravelManagers operates in all Australian States and is a wholly owned subsidiary of House of Travel, Australasia’s largest independent travel company. TravelManagers is a sister company to Hoot Holidays, also owned by House of Travel, and has a network of personal travel managers in all states and territories throughout Australia with a dedicated support team at the company’s national partnership office in Sydney. TravelManagers places all customer money in a dedicated and audited Client Trust Account which is separate from the general business accounts, ensuring client funds are secure and only used for client purchases.
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