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ATAS accredited travel agency goes bust

Fly365 grounded

Australian online travel agency Fly365 Pty Ltd has gone into voluntary liquidation. 


The Australian Security and Investments Commission (ASIC) said in a notice that Nicarson Natkunarajah of Sydney-based Roger and Carson Pty Ltd was appointed liquidator of the company on Friday (21 February 2020). 



According to the Australian Federation of Travel Agents (AFTA), Fly365 had been compliant in the ATAS scheme “up until the time of the advice of liquidation” … “and as such remained accredited up until the announcement”. 


With no advance warning of the situation surrounding Fly365, AFTA is now investigating the circumstances leading to the liquidation. 


"This is a very regrettable situation and AFTA strongly believes that contributing circumstances beyond the control of AFTA and the ATAS scheme have resulted in this outcome," AFTA CEO Jayson Westbury said. 


"AFTA does all that it can to monitor and review travel businesses who hold ATAS accreditation and for the most part this has enabled AFTA to predict certain outcomes but on this occasion, unfortunately AFTA was not in a position to either provide advance support to the business prior to its failure or predict this outcome.


"While the liquidation process will need to run its course, a much deeper review of the situation is being undertaken by AFTA and a further review of the ATAS scheme will be given serious consideration as it applies to Online Travel Agents in Australia."


AFTA says that it will provide support to customers and suppliers impacted by Fly365’s closure, and understands that tickets will be honoured or credit card chargebacks will protect most of those affected by the company’s demise.


As well as contacting the liquidator directly, AFTA urges impacted parties to get in touch with airlines to confirm tickets and banks to initiate payment disputes.


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Written by: Mark Harada

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