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Bestjet.com goes bust days before Christmas


Online travel agent Bestjet.com has collapsed. 

 

The demise of the Queensland-based OTA comes just days before the busy Christmas holiday season, and highlights the importance of using trusted travel retailers.  

 

“Bestjet.com has been plagued with problems for some time, like many other aggregator sites before it,’’ Flight Centre brand general manager Tom Walley said.

 

 

“News that it has now ceased trading sends a strong warning to customers about the risks of using particular Online Travel Agencies.

 

“Their model of trimming service and reducing prices at all costs is not without consequences, as many travellers are unfortunately finding out the hard way.

 

“We estimate that as many as 10,000 Bestjet.com customers will have their Christmas holiday plans thrown into disarray.

 

“If people want their holiday protected, we strongly recommended they use trusted, fully-accredited retailers.” 

 

The Australian Federation of Travel Agents (AFTA) says it fought “vigorously”, and successfully, over 18 months ago to ensure BestJet.com did not become a part of the ATAS accreditation scheme. 

 

“It is with a heavy heart that, at this special time of year, consumers are facing such a difficult situation,” AFTA CEO Jayson Westbury said. 

 

“We encourage consumers to reconfirm their travel bookings with airlines and if they need to make alternative arrangements to contact an ATAS accredited travel agent. 

 

“A full list of professional, legitimate and trusted businesses can be located at www.ATAS.com.au.”

 

AFTA reminds consumers to contact their bank for chargebacks if they paid Bestjet.com by credit card.

 

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Written by: Mark Harada


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