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Journey Beyond extends travel advisor call centre hours to Sundays

Advisors can now access customer service and sales assistance from the Journey Beyond Travel Centre all weekend.

The Journey Beyond Travel Centre is now open on Sundays.

Journey Beyond has extended the operating hours of its Travel Centre customer service and sales support line for travel advisors, with calls now being answered on Sundays.

The extended operating hours begin from this weekend, 29 October, with opening hours matching those of Saturdays – 9am to 5pm – whereas Monday to Friday hours will remain at 8am – 6pm.

In trialling the additional hours, only Journey Beyond Rail – including The Ghan, Indian Pacific, Great Southern and The Overland – along with Darwin Harbour Cruise and Journey Beyond Cruise Sydney will be available for assistance on Sundays.

From 21 January next year, seven-day servicing will be extended to Outback Spirit, Sal Salis Ningaloo Reef and Melbourne Skydeck.

In addition, the company is preparing to launch a new online booking service for its Outback Spirit and Journey Beyond Cruise Sydney, saving advisors time by not having to pick up the phone to secure space for their clients.

Journey Beyond Travel Centre General Manager, Nigel Brohier, said advisors can rely even more on its team to be available to assist with last-minute bookings, itinerary changes, travel emergencies or guest enquiries.

“As a trade-oriented and customer-centric business, this expansion reflects our commitment to providing exceptional service,” Brohier said.

“By opening seven days a week, the Travel Centre schedule aligns with the trains, tours, lodges and experiences that Journey Beyond operates seven days a week, allowing for enhanced agent and customer support.”

The Journey Beyond Travel Centre can be contacted on 1800 703 357.

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Written by: Matt Lennon

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