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New Aust director for Travel Counsellors

Travel Counsellors has announced the appointment of Kaylene Shuttlewood as Regional Managing Director of its Australian operation.


Kaylene joins with over 25 years of international and Australian travel industry experience, holding a number of senior leadership roles across multiple markets, most recently as Managing Director for Travelport Australia, New Zealand & Pacific Islands. Kaylene will step into the role following a year’s secondment by Acting Managing Director Fred Van Eijk, who will return to oversee the Travel Counsellors’ Netherlands and Belgium operations and support the Company’s further growth plans in Europe and elsewhere.



Travel Counsellors Global CEO Steve Byrne comments; “We have invested considerable time looking for the right individual with the exceptional leadership skills, global experience, values and proven track required to lead Travel Counsellors in Australia and the Region.


Kaylene’s market knowledge and insight, international commercial experience and understanding of technology and other trends on a global level will bring enormous benefits to the company, building on the support and service we offer our Travel Counsellors and giving the business a strong Australian identity and leadership.  As part of the global leadership team, Kaylene will spearhead our ambitious growth plans in Australia and the Region as we take the Company to another level.”


Travel Counsellors now has over 140 Travel Counsellors in Australia, with a further 1,600 travel professionals running their own businesses in the UK, Ireland, the Netherlands, Belgium, South Africa and the UAE. Kaylene will join the support team in the Melbourne based head office in April, with Fred remaining in the Australia business working alongside Kaylene until mid-May. Her responsibilities will include maximising future growth opportunities across all areas of the business. Having held senior positions in the UK, Australia and USA, Kaylene’s previous roles include Head of Affiliate at Helloworld Ltd and Director of Air Product for Stella Travel Group, and General Manager Air Tickets. 


Kaylene comments; “I am delighted to be joining Travel Counsellors at what is a very exciting time for the business, bringing my experience and knowledge to the table and adding to the fantastic support network in our Australian office. I believe in the Company’s culture and that its technology enabled, relationship based business model, with a focus on caring for its travel counsellors who in turn care for their customers, has unlimited potential in Australia.  I am so excited to be part of the team, to be able to build upon what has already been achieved in Australia and deliver the significant potential there is for the Company in the Region.”


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