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QLD travel agent handed record $300k fine

What did the agency do to warrant the penalty?

The Federal Court has handed down a record fine to Gold Coast travel agent Getaway Escapes for breaching the Do Not Call Register.



Consumer group Choice said the record penalty, which saw the agency and director Joanne Day fined $300,000 and $25,000 respectively, should act as a warning to businesses not abiding by the register or the Telemarketing and Research Industry Standard.


“The onus is on the business owner to make sure that the numbers that ... are listed there are not on the register, so look I think it comes as a very timely warning,” Choice spokesman Tom Godfrey told the ABC.


“I hope that the telemarketing industry looks at this case and cleans up their act because consumers hate unsolicited calls, so let's hope it acts as a very big deterrent to anyone else thinking of doing it.”


In March 2015, Queensland’s Office of Fair Trading (OFT) issued a warning for customers of Getaway Escapes and subsidiary AusFlights to confirm their travel arrangements after both companies were suddenly closed.


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Written by: Mark Harada

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