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The steps travel agents need to know for better mental health

To help cope with a new reality for agents, the Australian Federation of Travel Agents (AFTA) has urged travel industry employees to invest time in their mental wellbeing.


Key take-outs from AFTA's webinar on mental health last week (which will be repeated this Thursday) called for travel agents to:

- Focus on what you can control versus what you cannot

- Use routine as an anchor

- Adopt pro-active self-care

- Seek support if required


“When you understand the impact of uncertainty and loss on your mental health and your responses, when you’re aware of the warning signs and behavioural changes, you’re far better empowered to recognise the warning signs and take the necessary steps to map your way through it all,” said CareerBuilders general manager Linny Hursthouse, who co-presented the event with psychologist Fairlie Morgan.


The 45-minute mental health webinar discussed the impacts uncertainty and loss can have on mental health, coping strategies and support mechanisms.  


“Now, more than ever before, we all need to make sure that we are coping,” AFTA CEO Jayson Westbury said.


“The feedback on our Mental Health: Dealing with uncertainty and loss webinar reinforced what we know – we all are feeling the pressure of making sense of the current madness and working out what we need to do to keep moving forward.”


Other upcoming AFTA-hosted webinars include:

16 APR: Cancellation & Refunds: the problems and practical realities

16 APR: Mental Health: dealing with uncertainty and loss

17 APR: COVID-19 Weekly AFTA Update with Jayson Westbury


Register for all webinars here.


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Written by: Mark Harada

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