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Travel uncertainty expected to last at least a year: travel agency boss

As Australia’s population inches ever closer to its goal of an 80 percent COVID vaccination rate, many companies that were hit hard by border closures eighteen months ago are hopeful that it may soon result in the easing of those restrictions. Among them is TravelManagers, who is anticipating a resurgence in the demand for the services of experienced travel professionals as the Australian travelling public starts to embrace international travel in a post-COVID era.


TravelManagers executive general manager Michael Gazal, says the company is realistic about the sense of uncertainty that customers will likely feel as the borders begin to reopen, but believes that its personal travel managers (PTMs) are ideally placed to help travellers negotiate the complex and ever-changing government and supplier regulations that are expected to be in place for the foreseeable future.


“We expect this uncertainty to last for at least the first twelve months as we become accustomed to travelling in a post-COVID world,” he explains. 


“However, our PTMs have demonstrated their worth many times over as they have assisted clients in unravelling pandemic-hit holiday plans; customers who are ready to venture beyond Australia’s borders are therefore highly likely to rely on the experience, expertise and support that only a PTM can provide.”



According to Gazal many travellers have learned (and some, the hard way) the benefits of booking with a live person “who is dedicated to their wellbeing and protecting them against all eventualities”.


“There have been stark differences in experiences between travellers who have booked direct with an airline or via an online travel agency (OTA), when compared to travellers who have had a PTM acting on their behalf to ensure the most convenient and cost-effective outcomes.”


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