You can please some of the people all of the time, you can please all of the people some of the time, but you can’t please all of the people all of the time, wrote monk and poet John Lydgate in the fifteenth century.
Clearly Lydgate’s travel agent never used Tripfuser.
For those who think tailored travel is a myth believed by the privileged few with either loads of money of loads of time, meet Tripfuser founder Matt Beard.
SO HOW DOES IT ALL WORK?
We have a library of trips that give people ideas of what to do and where to go. They can then begin to tailor a trip, either using an existing itinerary and amending it as they want, or start from scratch.
Travellers can connect directly with our local operators on the ground via an in-platform chat. These local experts will work through the planning process with them to the point where they are ready to book and then our platform takes care of the booking. It’s a one-stop shop for everything to do with booking.
There are no contracts, no lock in fees, it’s free to use, free to plan and instantly bookable.
I BELIEVE YOU’VE GOT SOME EXCITING NEWS FOR AUSSIE AGENTS?
We have just created a retail travel agent module to enable them to create tailored travel solutions for their clients working directly with our local agents in destination.
It has been structured as a white label solution with the Tripfuser branding stripped away, which enables the retail agent to control the presentation, naming and pricing of the trip. Effectively, it is an itinerary solution from the retail agent, presented by them to their clients.
DO AGENTS HAVE ACCESS TO ALL YOUR SERVICES?
The inbuilt chat function is accessible to retail agents so they can speak directly to local agents on the ground to structure trips. Tripfuser also provides 24-hour business day support for agents if they need any assistance.
In addition to this, our platform is instantly bookable so the entire trip can be booked through one payment to Tripfuser and we’ll disperse the money to the local agent on the ground.
WHAT GAVE YOU THE IDEA FOR TRIPFUSER?
I worked at Intrepid Travel for about 10 years and what I saw more and more over that time was that people were looking for personalised travel and many wanted to steer away from group tours.
YOU CLEARLY IDENTIFIED A MARKET FOR YOUR PRODUCT?
The premium end of tailored travel is covered really well and if you’re a backpacker you pretty much tailor as you go along. What I realised is that everything in between was really badly serviced and had been for a long time. So I wanted to fill that gap.
WAS IT IMPORTANT TO YOU TO INVOLVE TRAVEL AGENTS?
We are very supportive of travel agents. We are automatically giving them net pricing on the platform so they get a discounted rate to that of the consumer. This means if a consumer comes to us directly they won’t be able to source a better price than going through a retail agent.
We’ve seen a growing shift towards personalised travel and a lot of consumers are going to agents for that type of experience. We believe Tripfuser is essentially a beautiful platform to help travel agents do a really great job.
HOW DO YOU SEE THE COMPANY GROWING?
We’re starting to get a really large footprint around the world. We’re through Asia, Africa and starting to move up through southern Europe. So our footprint will start to expand through the rest of Europe and the Americas as well.
Sound interesting? Tripfuser is also giving you the chance to WIN a $500 Visa gift card. All you have to do is SIGN UP.
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