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Proof Aussie agents need to be cut some slack

They spend their lives arranging dream getaways for clients, but just how happy are Australian travel professionals?

A new study reveals Australian travel professionals have the worst work/life balance

A lot has been written of late moment comparing travel to overall well-being but how do the people who make our travel dreams reality fare in the happiness stakes?


Last week we revealed the times at which travellers are happiest during the holiday process. We also recently covered the effects travel has on our mental and physical health (both good and bad).


Now, a new report produced by Progressive Personnel – a global travel and hospitality recruitment agency – indicates that Australian travel professionals need to step away from the desk far more often.

Called the Happiness Index, the survey assessed the happiness of the global travel industry and indicated Australian travel professionals have the worst work/life balance in the world. As a travel industry, we are the most stressed, overworked and overwhelmed and even worse, the Australian industry feels it is the least respected and valued in the workplace globally.


The first of its kind in the global hospitality and travel arena, the survey was distributed in mid-May to industry members in key global markets and looked at three key areas: happiness at work, work/life balance and future prospects.


Questions probed respondents to reveal how motivated they felt at work, whether they were being remunerated adequately and whether they felt respected and valued at work. The survey was later segmented by geographic location, gender and generation.


Australian travel professionals feel they're inadequately remunerated

“We also looked at how stressful they believed their job to be, how often they worked outside contracted hours and what their prospects were for promotion, growth and development, not to mention whether they would recommend working in travel and hospitality,” explained James Roberts, General Manger at Progressive Personnel.


“We are very pleased with the participation from travel professionals globally in helping us compile thedefinitive annual survey into the happiness of the world’s travel and hospitality staff.


“We hope the results will give professionals key insights into motivating, retaining, developing and recruiting talent,” said Roberts.


The happiest travel professionals can be found in North America. Here, the industry has the best work/life balance while in the UK, professionals believe they have the best overall future prospects.


And while Australia has the worst work/life balance, we’re not the unhappiest. That title goes to South African travel professionals with their millennial generation of workers the least satisfied, and they believe they have the worst future prospects too. On the flip side, North American millennials have the best work/life balance and are happiest of all.


In Australia we feel we’re the least fairly remunerated and least valued and respected in our jobs.


Compared to their global compatriots, Australian travel professionals are overworked, under paid and stressed out

Here are the key insights from the report for Australian travel professionals are:

  • Travel professionals in Australia are less happy than their global counterparts.
  • Australian travel professionals have the world’s worst work/life balance.
  • Millennial travel professionals in Australia are among the least satisfied and motivated with their overall jobs.
  • Australian travel professionals believe they are being remunerated the least fairly globally.
  • Australian Millennials are among the least respected and valued out of all generations globally.
  • Travel professionals in Australia are among the most stressed in the world.
  • Australian travel professionals are among the most overworked and overwhelmed in the world.
  • Australian Baby Boomers are among the world’s least likely to look for another position in the next 12 months.
  • Australian Millennial travel professionals perceive there to be much higher equal opportunity in the workplace than the global millennial average.
  • Australians are also slightly more likely than their global counterparts to recommend working in travel.

Want to check out the results for yourself? You can do so here. The results will also be available on Progressive Personnel’s Facebook Page and Linkedin Company Pages.


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Written by: Jessica Zoiti
Published: 24 June 2016

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