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An important message from Quark Expeditions

Policy updates: details on our upcoming seasons

I want to thank you in advance for your understanding and patience as the current situation — that’s impacting every facet of travel — unfolds and changes daily.



We’re facing uncertain times — but one thing is certain: Our commitment to you as a member of our Quark Expeditions Polar Family.


We empathize with you and all of your clients whose polar expedition plans have been disrupted by the COVID-19 crisis. Rest assured, we will continue to stand by you, our guests, and our amazing staff.


I invite you to inspire confidence with your clients through our new Book with Confidence & Rebook Anytime Policy, applicable to our Arctic 2020 season (excludes North Pole):

  1. Cancel any time for any reason right up to 24 hours prior to your voyage start date
  2. Risk-free - rebook with 100% Future Travel Refund Credit (FTRC) for deposits or other partial payments at time of cancelation received by Quark Expeditions
  3. Risk-free - rebook with 120% Future Travel Refund Credit (FTRC) for voyages where full payment at time of cancellation has been received by Quark Expeditions
  4. Rebook for free - No rebooking fees 
  5. The Future Travel Refund Credit is Transferable* 
  6. New and existing Antarctica 2020 bookings receive Extended Payment Terms for voyages up to 60 days prior to voyage



Visit our Partner Resource Center for full details about existing bookings, new bookings, partner commissions, our Future Travel Refund Credit, and details on our flexible payment terms offer for Antarctic 2020.21 bookings. 


I understand that you and your clients have additional questions about upcoming and future bookings. I invite you to contact your Business Development Manager or contact our Client Experiences team at [email protected] with any questions or concerns you may have. 



Andrew White
President, Quark Expeditions



TIPS to help guests get the most out of the Peace of mind offer:

- Quark's 120% Future Travel Refund Credit (FTRC) credit is for pre-booked Quark products only and is a use it or lose it policy, so spend it all. It can be used on flight transfer packages, pre or post hotels booked via Quark or even adventure options if they’d like to do an activity. Any remaining spend cannot be converted to an onboard credit.  

- If a guest chooses to rebook their Arctic 2020 expedition to a 2021 sailing, the cabin on the chosen new sailing is rebooked at the same price as the current promo Quark is offering in market. The 120% FTRC for rebooking their voyage, plus Arctic 2021 earlybird specials and pay-in-full discount (available until June 2020) means you could get your clients onto an Ultramarine sailing at no extra cost!


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Published: 24 March 2020

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