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FRESH FACES: P&O Cruises Australia's Angus Mackay


P&O has been operating cruise voyages in Australia for nearly 90 years. Here, P&O Cruises Australia's new Key Account Manager, ANGUS MACKAY, shares the secret to its success down under, two things coming up that have him excited, and his top travel tip.

 

Where was the last place you travelled - and where would you like to go next?

This September, my wife and I were supposed to have sailed on a 10-night Seabourn Encore cruise from Civitavecchia to Barcelona via Amalfi, Sicily and France, however for obvious reasons this ended up being a trip to Byron Bay (still fun and near the ocean, but not quite as far north!).

My next destination? We're still keen to do that Italy itinerary and I also can't wait for my next P&O Cruise. I don't care where it is to!

 

Why did you take up this particular role?   

I've always been passionate about the P&O Cruises story. In the past 12 years as a Business Development Manager for the cruise line, my love for the brand (and cruising in general) has only grown. 

The brand continues to evolve as society does in Australia. Our eye for design, our tastes in food, the type of entertainment we crave, the activities we participate in or watch, and our relaxed outdoor lifestyle all make up who we are. P&O Cruises knows the Australian market better than any other cruise line and delivers amazing holidays packed with personality - I see it every time that I step onboard.

As P&O Cruises Australia’s Key Account Manager, I have a fantastic opportunity to work with our key industry partners, helping them to identify who our target customer is, define exactly what a P&O cruise means to them and in turn, look for opportunities to help their businesses grow their cruise market.

 

Tell us something people might not know about P&O? 

P&O Cruises has evolved! One thing about being an iconic brand with an 88-year history here in Australia is that some people's last touch point with the line could have been decades ago. I love it when someone approaches me to tell their Fairstar story, which still has great times and memories for them. 

 

Angus dressed like an 'Aussie Legend' aboard Pacific Explorer's 2019 Australia Day cruise

 

Today, P&O is widely recognised as a contemporary cruise holiday for everyone, with modern Australian design, food to rival the best restaurant-strip in any city, cutting-edge entertainment that will delight any taste, and an array of facilities and activities to keep any chance of boredom at bay. All of this is underpinned by our amazing staff who deliver personable and relaxed service. 

 

Tell us one thing that’s coming up at P&O that’s got you excited.

It’s actually TWO things: the arrival of Pacific Adventure and Pacific Encounter. Our much-anticipated ships represent a step-change for the fleet and a sign of confidence in the market.

Pacific Adventure and Pacific Encounter will offer something for everyone from a range of inclusive dining options, speciality restaurants by renowned chefs Luke Mangan and Johnny Di Francesco as well as family-friendly activities and vibrant night-time venues brought to life by some of Australia’s leading comedians, musicians and our own talented entertainment staff.

 

What makes a successful cruise line? 

Knowing its customer and delivering on its promise to them. Since 1932, the success of P&O has been catering to the Australian taste of the time. I've been on some amazing cruise lines around the world. P&O Cruises Australia is the one I feel most at home on and that's why I keep coming back.

 

What’s your top travel tip?

Whenever I travel, what I get out of it most is getting to know the locals. The more effort you put in to understanding what makes them unique, the more likely they will let you in on the hidden gems of the destination or the little facts that can't be gleaned from a brochure. These become those stories you recount to family and friends and the stand-out memories of any trip.

I’ve always found P&O Cruises’ Shore Tours are the best way to interact with the locals as they themselves are mostly local operators, introducing you to their local community in a safe, friendly and respectful way.

 

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Written by: Angus Mackay as told to Traveltalk
Published: 2 December 2020


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