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Accor now offers free, 24/7 medical care

In-room service not just for those with COVID-19 concerns

Global hotel group Accor is now offering all of its guests in Australia, New Zealand and French Polynesia medical teleconsultations free of charge. 



A result of a new partnership with insurance and telemedicine solutions company AXA, the service gives guests staying at any Accor-branded hotel, resort or apartment property, in-room access to “a network of thousands of accredited medical professionals 24/7 via a tele-medical consultation”. 


According to Accor, the consultations can relate to any non-urgent medical need, and are not just limited to COVID-19 concerns. 


“Our intention is very simple – to look after and care for every one of our valued guests,” Accor Pacific COO Simon McGrath said. 


“As well as receiving a warm and safe welcome at an Accor hotel, resort or apartment, our partnership with AXA will help our guests by giving them quick and easy access to medical advice. We hope this initiative brings further peace of mind.” 


Earlier this year, in response to the coronavirus pandemic, the France-based group launched a cleanliness and prevention label called ALLSAFE, which Accor says “has some of the most stringent cleaning standards and operational protocols in the world”. 


Among the 16 extra arrangements within the initiative, is the deployment of an ALLSAFE Officer at every hotel, additional training for staff, and enhanced cleaning protocols. 


This year, Accor was also involved in providing care for quarantined guests, accommodation for frontline workers, shelter for vulnerable people, and food parcels for doctors, nurses and local communities.


Would this new measure ease your concerns about staying in a hotel?


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Written by: Mark Harada
Published: 19 August 2020

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