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Dodgy housekeeping exposed in viral hotel video

5-star Chinese hotels in hot water

If you’re a germaphobe, read on.


A video posted on Chinese social media site Weibo claims to have exposed some of the incredibly unhygienic practices of housekeeping staff at luxury hotels in China. 


The 11-minute video appears to show footage of staff at hotels run by Shangri-La Asia and Hilton Worldwide among others, cleaning drinking cups and sinks with the same sponge, wiping surfaces with bath towels and using toilet water to clear parts of floors. 


According to Bloomberg, text in the video details how a housekeeper at the Waldorf Astoria in Shanghai takes a sponge she used to clean cups to then clean a toilet. 


At the Bulgari Hotel in Shanghai, footage shows a worker reusing a plastic cup cover taken from a bin, while at the Ritz Carlton Hotel in Shanghai, gel the video describes as shampoo is used to clean cups.   


Since the video went viral, with 29 million views, luxury hotel operators including Marriott and Hilton apologised for the unhygenic practices. 


Among the feedback from hotels, the Bulgari said it would investigate and take appropriate action, while The Ritz Carlton said it would strengthen room check rules. 


China’s Ministry of Culture and Tourism even issued a statement, saying that “all levels of cultural and tourism authorities should draw inferences and give high priority to the supervision of tourism service quality”.


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Written by: Mark Harada
Published: 19 November 2018

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