Around 500 million customers who have stayed in a Starwood-branded hotel have been impacted by a data breach, Marriott has revealed.
In a statement, the hotel group said there had been unauthorized access to the database, “which contained guest information relating to reservations at Starwood properties on or before September 10, 2018”. The breach dates back to 2014.
“For approximately 327 million of these guests, the information includes some combination of name, mailing address, phone number, email address, passport number, Starwood Preferred Guest (‘SPG’) account information, date of birth, gender, arrival and departure information, reservation date, and communication preferences,” Marriott’s statement said. Other hacks pertained to payment card numbers and expiration dates.
“We fell short of what our guests deserve and what we expect of ourselves,” Marriott President and CEO Arne Sorenson said.
“We are doing everything we can to support our guests, and using lessons learned to be better moving forward.
“Today, Marriott is reaffirming our commitment to our guests around the world.
“We are working hard to ensure our guests have answers to questions about their personal information, with a dedicated website and call center.”
Among the Starwood properties affected by the breach are Westin, Sheraton, Four Points by Sheraton, W Hotels, St. Regis and Le Méridien.
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