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Hotel receives 5-star reviews prior to opening


And guests who had booked the property are fuming

Hotel reviews can be deceiving, especially when they’re for properties that haven’t even opened yet. 

 

 

Travellers arriving at a new hotel in Dublin were left fuming after they discovered the property was yet to open its doors. 

 

The hotel had even received five-star reviews on Google despite no guests having stayed there.  

 

"My wife and I arrived to check into the Marlin Hotel in Dublin. Low and behold the hotel is not even open yet,”  wrote a traveller in an online review.

 

"We were greeted outside by hotel staff whom sent us to another hotel for our stay. I feel the hotel should have contacted the guests prior to arrival since our new hotel did not even have our reservation on file.

 

"Although the hotel arranged for our stay at another hotel, it is not ideal to have guests show up to the Marlin and see it is not even open yet and be taxied to another hotel."

 

According to the Times, other guests claimed the hotel was "exceptional" and "very good". 

 

Originally rating it 7.8 out of 10, booking.com later removed feedback for the property after it realised reviews were for hotels guests were moved to, and not the Marlin Hotel.

 


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Written by: Mark Harada
Published: 26 August 2019

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