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Most Aussies give glowing hotel reviews: survey

A recent study has revealed that Australian travellers are among the most generous in their reviews of accommodation.

In the Agoda Travel Usage & Attitudes Study 2019, Australians ranked just outside of the top ten (11th) for most favourable reviewers worldwide, with nearly three in four (72.6%) of those polled giving ratings of between 8-10 for their stays. 



Travellers from China were found to be the most positive in their feedback, with more than three in four (77.1%) giving their trips a high rating (8-10). 


Guests from Mexico (76.5%), Hungary and Taiwan (75.9%) were the next most generous reviewers. 


At the other end of the scale, travellers from Turkey, India and Saudi Arabia were deemed the harshest critics, giving more 1-3 marked reviews than anyone else. 


Despite this, the three nations still gave high marks the majority of the time (66.2%, 63.2% and 61% respectively). 


“Reviews are akin to personal recommendations by like-minded peers, and they influence customers’ decisions when they make their booking choice,” Agoda Vice President of Global Partner Services Errol Cooke said.


According to the study, the vast majority (84%) of travellers read online reviews before choosing where to stay on a holiday. 


The Agoda survey took into account more than 10,000 reviews across 62 countries between 1 January 2013 and 31 December 2019.


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Written by: Mark Harada
Published: 17 May 2020

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