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Agents and Airtrain: a match proving fruitful

Rail link’s new agent site already popular with trade

Travel agents have a new close ally, in southeast Queensland’s popular Airtrain service.


Airtrain, which operates an efficient rail link between Brisbane Airport, Brisbane City and the Gold Coast, has launched a website specifically for travel agents.



The new site enables agents to make and manage bookings as well as view Airtrain products and timetables using an instantaneous process that sends e-tickets directly to customers. And it’s already proving a hit with the trade, according to Airtrain, with a very strong take up from travel agents throughout Australia and NZ.


“Airtrain’s agent site differs in the sense that it has been built specifically for travel agents,” Airtrain CEO Chris Basche told Traveltalk.


“The initial feedback and take up has been extremely positive and is exceeding our forecasts. 


“We know our customers love using Airtrain and the travel agent site now allows agents to book clients and experience the speed and convenience of Brisbane’s Airtrain.


“With an increasing number of tourists travelling between Brisbane Airport and the Gold Coast we expect travel agents to use the site regularly.” 


Having transported some 21 million passengers since it first launched in 2001, Airtrain expects to have a huge upcoming twelve months, with Gold Coast hosting the Commonwealth Games next year. 


“We timed the launch prior to the Commonwealth Games and Airtrain services connecting to the Gold Coast light rail in early 2018,” Mr Basche said.


On top of its regular rail service, Airtrain offers a premium, door-to-door chauffeur service, Airtrain Connect, for Gold Coast passengers.


“Hotel transfers are a key component of our operations, so we wanted to build and optimise our partnerships with hotels and accommodations to ensure people travelling to Brisbane City and the Gold Coast have the easiest and most convenient transport experience possible,” Basche said.


Sydney and Melbourne, eat your hearts out.


Images Airtrain Facebook


Written by: Mark Harada
Published: 13 September 2017

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