As the industry moves from crisis management to recovery, the protocols developed and deployed by tour operators and the land supply sector will play a key role in ensuring the safety, health and security of travellers and the industry's workforce alike.
"By their nature as travel experience creators, tour operators and wholesalers weave all of the industry's moving parts together in their bespoke consumer offerings—airlines, hotels, ground transport, attractions, guides, government regulations and more," says Brett Jardine, Managing Director of CATO.
"And while all CATO Member businesses and their offerings are unique, we believe it's essential that a closely aligned, global approach to COVID-safety is the best way to navigate our way through the industry's recovery."
Accordingly, CATO has provided members with a set of COVID-safe travel protocols based on those developed by the World Travel & Tourism Council (WTTC) in collaboration with leading tour operators around the world.
"The protocols see the land-supply sector lead the definition of industry best practice as we move from crisis management to recovery and put the health and security of travellers and the industry's workforce at their core" says Jardine.
Supported by medical evidence, the coherent protocols have been developed through a coordinated, collaborative, and transparent approach within the global travel and tourism sector, governments, and public health authorities.
The detailed protocols released by CATO focus on three key areas:
The protocols describe recommendations around signage, staff training and sanitation, health and hygiene, social distancing, contactless payment, contact tracing and communication.
Elsewhere, Australian company and CATO full member APT Travel Group (ATG) has responded to the Covid-19 situation by implementing a number of new measures to elevate its health and hygiene protocols giving travel agents assurance that they can recommend ATG products with confidence.
ATG’s Safe Travel Protocols include increased measures across all products, with a specific focus on Australian touring. Some key areas of attention for their extensive Australian programmes include:
These measures will be implemented across ATG’s well established brands; APT, Travelmarvel, TravelGlo and Botanica World Discoveries for all upcoming programmes and trip styles.
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