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Australia’s busiest airport has turned quiet

Why has the volume been turned down at SYD?

As part of a new “quiet terminal” initiative to minimise disruptions to passengers, Sydney Airport is significantly reducing the number of announcements at T1 International. 


From today (Monday), announcements at Australia’s busiest airport will be confined to gate areas at T1 International Terminal, “with only critical announcements to be broadcast beyond these areas”. So no more announcements when you’re in the lavatory, we’re guessing. 



In its attempt to create “an even more relaxing environment for passengers”, Sydney joins other major global airports in lowering the noise levels in its terminals such as Dubai, Hong Kong and world’s best airport, Singapore Changi. 


Sydney Airport CEO Geoff Culbert said the measure was one of many the hub was undertaking to further improve a passenger’s experience through the airport.


“We’re always looking at how we can make the airport experience even more enjoyable for our passengers,” he remarked. 


“This initiative leapt out as one that would make an immediate and material difference and would align us with the practices of the best airports globally.


“Leading airports around the world such as Changi, Dubai, Hong Kong, Helsinki and others have either quiet or silent terminals. 


“As is the case at all airports, passengers are advised of their gate and boarding time upon check-in.” 


Mr Culbert said SYD had worked closely with airlines to find the right balance between providing a relaxing environment and practical flight information for passengers.


Sydney Airport reminds flyers to approach airport information desks for queries or check the status of their flight through the hub’s website and social media pages. 


Written by: Mark Harada
Published: 17 September 2018

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