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Excite Holidays in administration

News comes just after wholesaler suspended operations

Australian travel wholesaler Excite Holidays has been placed in administration. 


According to a notice on the Australian Securities and Investment Commission (ASIC) Registry, accounting company KPMG has been appointed external administrator of Excite Holidays companies in Australia, which include Global Travel Specialists and its parent firm Global Travel Holdings.


Excite Holidays managing director Nicholas Stavropoulos and George Papaioannou are the directors of Global Travel Holdings, with the latter the sole director of Global Travel Specialists.


Uncertainty over the future of Excite Holidays mounted after the business ceased taking new bookings and suspended operations on its trade website this week. 


On its travel agent portal, Excite said it was in the “final stages of commercial discussions”, but no other details had been divulged.


“Excite Holidays is currently in the final stages of commercial discussions and as such we have suspended the operation of our platform until the discussions are completed,” the message read.


Calls to Excite Holidays revealed a voice recording that said it was “currently experiencing some platform issues and bookings have been affected”.


“If you have been affected, we recommend that you advise your client to pay the travel provider, keep their receipts and lodge a service complaint within the next 30 days,” it said.


Meanwhile, Aussie travel companies have begun to let agents and their clients know that they have support elsewhere should they require it.


"Our policy in these situations is to offer alternative services as quickly as possible on affected bookings at cost to minimise both out of pocket expenses for agents and inconvenience to clients," Beyond Travel owner and CEO Michael Lavilles said.


Have you been affected by Excite's closure?



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Written by: Mark Harada
Published: 10 January 2020

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