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How has the pandemic changed how people have booked travel insurance?

When it comes to travel insurance, the pandemic has triggered an increased level of engagement in the purchase decision.



“We have noticed that our customers are spending more time considering and assessing the purchase of their travel insurance,” Damien Arthur, Chief Market Manager at Allianz Partners says.


“This is reflected in a significant rise in pre-sale call volumes and increased call duration - surpassing pre-pandemic levels. 


“Customers are taking extra time to consider different scenarios, what may be covered and what is not, and are showing a strong appetite to understand the coverages provided if they become sick with COVID-19.”


According to Arthur, initial data suggests that the pandemic has focused travelers’ attention on their upcoming trip only as sales of multi-trip policies are only a fraction of pre-pandemic volumes. 


“We anticipate as confidence grows our customers will start planning out further and sales of multi-trip policies will increase”, he said. 


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Published: 20 June 2022

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