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Retail travel space set to grow

With climate change, global conflicts and two and half more years of Trump, it’s hard to see the sunny side of life, but when it comes to the retail travel scene things are looking up.


Travellers Choice managing director Christian Hunter

More than a third of Travellers Choice agencies expect to add new employees or open additional locations in the next few years, according to a new survey of the award-winning retail travel group's members.


When asked where they saw their agency in four to seven years' time, a remarkable 44% of Travellers Choice members taking part in the survey said they anticipated trading with additional staff and/or locations.


The research indicated that less than 3% of Travellers Choice members believed they would not be trading within seven years.


Managing Director Christian Hunter says the results are encouraging for the Travellers Choice network and the retail travel sector as a whole.


“Clearly our members are confident about the future," Hunter said. 


According to Hunter, the survey results “demonstrate a confidence in the ongoing viability of the traditional retail travel model and that bodes well not just for the long-term future of our group but of the broader retail travel industry”.


With growth on the horizon, Travellers Choice members are also preparing their teams for change. In total, 38% of respondents said they had a succession plan in place for their agency and a further 32% claimed they were currently working on a plan.


Meanwhile, the survey confirmed that overall satisfaction among Travellers Choice agents remains exceptionally high, with 99% of survey respondents ‘satisfied’ or ‘more than satisfied’ with their membership of the national network.


Written by: Gaya Avery
Published: 8 May 2018

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