According to a statement from Tempo and Bentours, while the Cox & Kings board go through the process of appointing an official administrator, staff will be working with agents and clients to “assist in next steps once confirmed”.
“Tempo Holidays and Bentours have been wholesalers within AUS/NZ for over 30 and 40 years respectively and have experienced great success and growth over recent years,” the statement said, in “a sad day for all staff concerned along with trade”.
“We are proud and thank all of our passionate and supportive staff for their contribution and dedication over the years.
“We also extend our deepest and sincere gratitude to all of our travel agents and trade partners for their loyalty and their continual support over the years.”
Expedition cruise company Hurtigruten, which worked closely with Bentours, said in a statement that cruises booked for travel between October and December 2019 will be affected by the collapse, but it would “not cancel any agent or client bookings without consultation with that agent or client”.
“Hurtigruten will work closely with agents and clients to offer travel solutions and alternatives arising from the Bentours, Cox & Kings and Tempo Holidays collapse,” Hurtigruten Asia Pacific managing director Damian Perry said.
Those with forward bookings through Bentours have been advised to contact their agency head office for more information or Hurtigruten at [email protected] or 1300 322 062.
Meanwhile, Sun Island Tours has issued a statement assuring “affected agents and their clients that they are here to provide help, support, and also assist with any fulfillment needs”.
“Tempo is a well-respected operator in Australia and we are saddened by this unfortunate news,” Sun Island general manager John Polyviou remarked.
“We recognize and understand the difficulty the team at Tempo and the affected agents are experiencing, and we are here to help in any way we can.”
Agents can contact the Sun Island team on 1300 665 673 and via [email protected] at any time.
Elsewhere, Greece and Mediterranean Travel Centre has reminded agents with affected customers to make contact with its team, who will be working Saturday to answer any queries, on 1300 661 666 or email [email protected].
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