Think what you like about people’s names; just don’t say it out aloud, especially when it involves a customer and you’re mocking said name to other workers. And certainly don’t share your thoughts on social media.
A Southwest Airlines gate agent at John Wayne Airport in California has been accused of doing just that, ridiculing a five-year-old’s name - Abcde - and then posting a photo of her boarding pass on social media, the girl’s mother said.
“The gate agent started laughing, pointing at me and my daughter, talking to other employees. So I turned around and said, 'Hey if I can hear you, my daughter can hear you, so I'd appreciate if you'd just stop’,” Traci Redford told ABC7, saying her daughter’s name is pronounced ‘Ab-city’.
The incident occurred a few weeks ago while the pair were on their way home to El Paso, Texas.
“While I was sitting there, she took a picture of my boarding pass and chose to post it on social media, mocking my daughter,” said Redford, whose daughter has epilepsy so always pre-boards.
“It was actually brought to my attention by somebody who had seen it on Facebook and reported it to Southwest Airlines. And after two weeks of doing a formal complaint, Southwest hadn't done anything.”
In a statement to ABC7, the carrier apologised for the incident, and said it took “great pride in extending our Southwest Hospitality to all of our Customers, which includes living by the Golden Rule and treating every individual with respect, in person or online”.
“The post is not indicative of the care, respect, and civility we expect from all of our Employees,” it read.
“We have followed up with the Employee involved, and while we do not disclose personnel actions publicly, we are using this as an opportunity to reinforce our policies and emphasize our expectations for all Employees."
When asked by her daughter why everyone was laughing at her name, Ms Redford said that “not everyone is nice and not everyone is going to be nice and it's unfortunate'."
Name shaming? This Texas woman claims a @SouthwestAir agent made fun of her 5-year-old daughter's name as they were preparing to board their flight at @JohnWayneAir in Orange County.— Veronica Miracle (@ABC7Veronica) November 28, 2018
Her daughter's name is Abcde (pronounced Ab-city). @ABC7 pic.twitter.com/iHpBPoakYI
Image Traci Redford via @ABC7
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