UK carrier Thomas Cook Airlines has apologised for the actions of crew, who told a British holidaymaker wearing a crop top to “cover up or get off a flight”.
Also wearing high-waisted, loose-fitting trousers, Emily O’Connor was on her way to Tenerife with five friends and family when flight crew approached her.
Flying from Bham to Tenerife, Thomas Cook told me that they were going to remove me from the flight if I didn’t “cover up” as I was “causing offence” and was “inappropriate”. They had 4 flight staff around me to get my luggage to take me off the plane. pic.twitter.com/r28nvSYaoY— Emily O'Connor (@emroseoconnor) March 12, 2019
“I was told by the first staff I was dressed inappropriately and told to cover up,” she said. ”[I] sat down [and] another staff member confronted me and said I was causing offence,” she told HuffPost UK.
After refusing their request, a flight manager told the 21-year-old she would be “removed from the flight” if she didn’t put a jacket on.
“I nearly cried – I was shaking and it was just horrific. I felt so vulnerable,” said O’Connor, who pointed out that a male flyer had been wearing “shorts and a vest and nothing [was] said to him.”
In a statement, the airline apologised for the incident.
“We are sorry that we upset Ms O’Connor. It’s clear we could have handled the situation better,” a spokesperson said.
“In common with most airlines we have an appropriate clothing policy.
“This applies equally to men and women of all ages without discrimination.
“Our crews have the difficult task of implementing that policy and don’t always get it right.”
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