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Airport police told to smile less

India’s Central Industrial Security Force (CISF), in charge of security at some 60 airport across the country have always worked on making passing through security a passenger-friendly and welcoming experience. But not anymore.



CISF director general Rajesh Ranjan, speaking to reporters Monday ahead of the International Aviation Security Seminar, said the force was moving from a “Broad Smile System” to “Sufficient Smile System” to focus on security first and foremost, the Indian Express reported.


“We cannot be over-friendly with the passengers because one of the reasons cited as to why 9/11 (the 2001 terror attack on the World Trade Centre in the US) happened… was excessive reliance on passenger-friendly features where security personnel went out of the way to ensure that the passenger is facilitated, thereby compromising on security,” Ranjan said.


“So, friendly smiles are good but focus should be on the core duties (of security) that we perform at the airports.”


Smiles aside, Ranjan advised the CISF was also working on increasing other security measures including installing body scanners at all airports to minimise physical frisking, introducing methods for express security checks of hand baggage, and the trial run of the electronic stamping of boarding passes which has already begun at Hyderabad airport.


Written by: Gaya Avery
Published: 9 October 2018

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