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Aloha! from Hawaiian Airlines' Aust reservations team - at home

A shout-out to travel agents from Hawaiian's dedicated Aussie reservations team - now working from their lounge rooms and dining rooms manning the AU Res number and helping agents from their homes in Sydney

Hawaiian Airlines has given a shout-out to travel agents from its local reservations and sales Ohana (teams), who are working from their homes across Sydney and Brisbane to support Australian and New Zealand travel agents and Hawaiian Airlines guests.


Res agent Christine Prasad


Hawaiian is reminding agents that HA’s Australian based reservations team are on deck to swiftly help agents with flight changes and information via the airline’s dedicated local Res Line 1300 661 339.


“At a time like this in our industry, we know that agents need fast, local support,” said Andrew Stanbury, Regional Director Australia/New Zealand.


“We understand they are under particular pressure to quickly provide solutions or simply information to alleviate their customers’ concerns and we are committed to providing in person, telephone support.


Res agent Edna Galvez


Hawaiian Airlines said the airline’s reservations team transitioned seamlessly to work from home providing the airline’s usual high levels of phone service and are operating as usual, with short call waiting times.


Hawaiian Airlines' dedicated Australian reservations number is 1300 661 339 and email is [email protected]

Hours: 8:30am – 5:30pm AEST Mon – Fri.

Outside of these hours, calls will be transferred to our after hours support. Hawaiian Airlines does not charge a fee for telephone support.


Res agent Anne Paulo


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Published: 28 April 2020

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