It seems young Aussies are far more forgiving than their older counterparts with a new survey revealing Qantas as their most trusted airline.
The annual survey asked more than 5,000 Gen Z (aged 11-26) travellers to rank their favourite airlines in the Australian market.
It was undertaken by StudentUniverse, the world’s largest student and youth travel marketplace.
Young Australian travellers voted for Qantas as the ‘most trusted airline’ with 24% of the vote as well as the ‘best domestic airline’ with a 44% share.
Virgin Australia and Jetstar were respectively second and third in the domestic airline category.
"This year's results for ‘most trusted airline’ in the Australian market are welcome news for Qantas given recent media stories and show how the airline has never wavered in its focus on providing an exceptional service for Australian students and youth,” said Steven de Blois, Global Managing Director at StudentUniverse.
Virgin Australia was voted ‘best service airline’ (18%) with Jetstar second (16%) followed by Qantas (13%). Jetstar, Virgin Australia and Rex were voted as the ‘best value airlines’.
When flying internationally, Gen Z consider Singapore Airlines the best airline followed by Emirates and then Qantas.
"It's remarkable to see the increasing importance of Gen Z travellers in shaping the airline industry,” said Mirza Smajic, Vice President of Global Air Supply at StudentUniverse,
“It's an exciting time for airlines to adapt and evolve to meet the needs and expectations of this discerning generation."
StudentUniverse is an online travel agency that offers exclusive discounts on flights, hotels and other travel essentials to students and young adults.
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