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Australasian airline named world’s best

The world’s only aviation safety and product rating website has named the world’s best carriers for 2020 - and the major prize has gone to an airline familiar with many Australian flyers.

In its Airline Excellence Awards, honoured Air New Zealand with the award for Best Airline for its “record-breaking performance, multi award winning in-flight innovations, operational safety, environmental leadership and motivation of its staff”. 



With these factors stamping the airline as “a clear industry leader”, Air NZ won the award for a record sixth time. 


If that wasn’t enough, the kiwi carrier also picked up the gong for Best Premium Economy cabin. 


Fourth overall, Aussie flag carrier Qantas won awards for Best Domestic Airline Service and Best Lounges, while Virgin Australia won Best Cabin Crew and Best Economy Class.


The Best First Class award went to Singapore Airlines, with Qatar Airways winning Best Business Class and Best Catering. 


Elsewhere, Emirates earned the award for Best In-Flight Entertainment, Cebu Pacific the Most Improved Airline and VietJet Air the Best Ultra Low-Cost airline.


For Excellence in Long Haul travel, Delta Air Lines (Americas), Lufthansa (Europe), Emirates (Middle-East/Africa) Cathay Pacific (Asia) were honoured in their respective regions. 


The Top 20 Airlines overall were Air New Zealand, Singapore Airlines, All Nippon Airways, Qantas, Cathay Pacific, Emirates, Virgin Atlantic, EVA Air, Qatar Airways, Virgin Australia, Lufthansa, Finnair, Japan Airlines, KLM, Korean Airlines, Hawaiian Airlines, British Airways, Alaska Airlines, Delta Air Lines and Etihad Airways.


The Best Low Cost Airlines overall were JetBlue (Americas), Wizz (Europe) Air Arabia, (Middle-East Africa) and AirAsia / AirAsia X (Asia/Pacific).


“While we are extremely proud to receive this award, 2020 marks Air New Zealand’s 80th year and we are focused on delivering some great new initiatives, as well as launching our non-stop Auckland-New York service in late October,” Air NZ acting CEO Jeff McDowall said.


What do you think of these results? Which are your favourite airlines in each category?



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Written by: MarK Harada
Published: 26 November 2019

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