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Flight attendant taken “out of service” after telling new mum off

An infant is much like Donald Trump: neither are open to negotiation, they’re unpredictable, often uncontrollable and would eat hot chips with every meal if allowed. Imagine then, travelling with one of the little monsters. 


Krupa Patel Bala and her husband were travelling with their eight month old son from Sydney to San Francisco in the Business Class cabin of a United flight when their son started to cry, NewsCorp, quoting from Bala’s Facebook post, reported.


Babies such as this one pictured are shockingly prone to crying.


“Now, I don’t really know what’s wrong with my baby, but he tends to cry from time to time. I hear that’s common with newborns but this is my only child, so I could be mistaken,” Bala wrote from her flight using the inflight WiFi.


“After about 5 minutes of the baby crying in the bassinet, (the flight attendant manager) came over and yelled at my husband it was ‘absolutely unacceptable’ for the baby to cry.”


Both Bala and her husband picked up their child attempting to calm him, but Bala was soon called into Economy Class by the flight attendant who, Bala writes, “dropped some knowledge on me”, including the information that some babies weren’t even allowed in Business Class (this was news to United Airlines which reiterates most unequivocally that they are). 


According to Bala, the flight attendant also told her “babies are not allowed to cry for more than five minutes and (this part was yelled) it really stressed the crew out.”


“Funny; it also really stresses me out when the baby cries — I don’t actually enjoy it, go figure,” Bala wrote.


Bala claimed the flight attendant insisted it was “part of the rule book that the babies are not allowed to cry for more than five minutes”.


When Bala suggested handling the matter in a constructive manner, she was allegedly told that a crying baby was unacceptable and that, as the parent, Bala needed to control him.


Bala wrote that the pilot later approached the couple to apologise for the flight attendant’s behaviour. She further stressed that her experience with other “wonderful” United staff had been positive.


In a statement to California broadcaster KTVU, United Airlines said the flight attendant in question was being “held out of service” pending an investigation.


“We’ve been in touch with our customer via social media and United representatives met the family upon arrival to apologise, offer a refund and make clear that the experience she relayed doesn’t reflect our commitment to serving our customers, including our youngest customers,” the company said. 


“Young families are welcome on our flights, including in business class.


“We are continuing to review the incident internally and the flight attendant is being held out of service pending the investigation.”


Written by: Gaya Avery
Published: 28 September 2018

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