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Hold that plane! United launches tool to help hurried flyers


ConnectionSaver will hold your next flight for you

For anyone who’s ever been in a mad rush to make an onward flight - or even just stressed about it - United Airlines has launched a new tool that aims to make connecting with flights easier.  

 

Image United Airlines / Facebook

 

Called ConnectionSaver, the tool works by identifying departing flights that can be held for connecting travellers, while not inconveniencing those who have already boarded aircraft. 

 

ConnectionSaver considers factors such as the “time it will take for late connecting customers to travel gate-to-gate as well as the impact the hold may have on other flights and customers”. 

 

To help flyers, ConnectionSaver also sends SMS messages to connecting customers with detailed directions to their onward gate, information on the distance of the walk and a map of nearby amenities. 

 

“Through improved technology and our dedication to running a reliable operation, customers with tight connections are making their flights,” United chief customer officer Toby Enqvist said. 

 

“With summer travel picking up, as many as 150,000 customers will make connections on United flights every day and our goal is to provide our employees and these customers with the most up-to-date information to make connecting as stress-free as possible." 

 

United says a trial of the initiative at Denver and Chicago airports over the past four months helped more than 14,400 customers make flights they would have otherwise missed. However, held flights were delayed only by an average six minutes.

    

"ConnectionSaver only works if it allows us to care for as many customers as possible – without inconveniencing others – and that's exactly what this technology has shown it can do,” said Enqvist.

 

What do you think of this concept? Could it have helped you in tight situations?

 


Written by: Mark Harada
Published: 12 June 2019


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