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REVEALED: The world’s most reliable airlines

Where do Aussie carriers rank?

‘Dependable’ mightn’t be the sexiest way to describe an airline, but who among frequent flyers wouldn’t exchange a little razzle-dazzle for a whole lot of reliable. 


With the threat of flight cancellations ever-present, along with a recent spate of collapsed carriers, travel insurer Get Going analysed the best and worst airlines for dependability late last year. 



To do this, it took into account five key factors including ‘percentage of flights delayed, average delay waiting time, the percentage of flights cancelled, safety ranking and customer rating’. 


According to the findings, the world’s most reliable was found to be Japan Airlines, which recorded just 10.5% of flights being delayed and only 1.05% of flights cancelled. 


Netherlands-based regional carrier, KLM Cityhopper actually achieved a lower number of delayed flights (9.6%), but had more cancellations (1.13%) and longer average wait time of 33 minutes. 


The biggest low cost carrier in India, IndiGo proved that budget airlines can mix it with the best, even in an emerging and sometimes volatile market, with 14.7% of flights held up and a mightily impressive 0.07% of flights cancelled. 


KLM and Azul Brazilian Airlines rounded out the top five most reliable carriers, while Emirates, Qatar, ANA (Japan), Jet Airways (India) and Finnair rounded out the top ten. 


At the other end of the scale, Denver-based ultra-low-cost carrier Frontier Airlines finished as the least reliable airline of the 50 carriers studied, with 30.6% of flights delayed and an average wait time of 65 minutes. 


Of the Aussie airlines, Qantas placed a respectable but unspectacular 27th place, while LCC subsidiary Jetstar ranked fourth from the bottom, in 47th position, with almost 28% of its total flights delayed.


“With people beginning to plan their holidays for the year, everyone wants to be reassured that things will go according to plan when they book their flight,” Get Going spokesperson Josh Hancock said. 


“By updating our research this year, we hope that travellers can be confident in their choices and also avoid any unnecessary hassle that could potentially ruin what is supposed to be a relaxing and enjoyable time.”


To see the full results, click here.


Written by: Mark Harada
Published: 30 January 2019

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