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Why it’s crucial you support the airlines that support you

On a cold, wet night in the heart of Woolloomooloo, a blast of Canadian warmth greeted agents as they gathered to celebrate Canada Day in Sydney. 


If you’ve not been to an agent event in awhile, be warned: the time before calls to redraw a major prize have shrunk. Do not go to the loo. 


But the organisers and sponsors (Air Canada, Destination Canada, Destination British Columbia, Tourism Whistler & Destination Vancouver) had a genius way of combatting the ever controversial two-business-cards-in-the-draw move of which a few of you (I know) are guilty: they simply put more entries in there for you.


By participating in a number of fun activations (virtual ice hockey anyone?) agents got more and more entries into the big draw which was truly spectacular: a Canadian holiday for two including Air Canada Signature Class return tickets, and AMAZING accommodation and attraction passes in Vancouver and Whistler. 


Canada Day coincided with the day that Qantas dropped its agent commissions to one percent. Singapore Airlines will follow suit in October. 


Air Canada general manager Australia and New Zealand Vic Naughton used the opportunity to remind agents that Air Canada is not only still offering them five percent commission, but also provides dedicated trade support. 


“We’re there for the agents,” he said. 


“We’re offering five percent commission and there’s absolutely no plans to get rid of that.”


However, he did suggest that agents “support the airlines that support you”, so that if one day he gets “a knock on the door”, he can justify the commission and keep it around. 


But it’s NOT just about commission. Air Canada has dedicated, Sydney-based trade support, meaning agents aren’t on hold for half the day trying to book a bassinet for their clients. 


In related news, Air Canada has brought back its non-stop Brisbane-Vancouver flights, with the first departure taking off yesterday (Sunday, 3 July). 



Four services a week are now operating from Queensland’s capital to the award-winning Vancouver International Airport (YVR), from where travellers can seamlessly connect with Air Canada’s extensive North American network. The airline plans to increase frequency on the route to five flights a week in December.


Naughton says the return of non-stop Brisbane-Vancouver services will re-establish YVR as the most efficient and friendly year-round North American gateway for Queensland’s business and leisure travellers.


“Vancouver International Airport exclusively offers Air Canada passengers the opportunity to continue on to cities across Canada without rechecking baggage or passing through extra security checks,” says Naughton.


“Passengers continuing on to the United States also don’t need to collect and recheck bags in transit, unlike when transiting through US airports. They simply pass through YVR’s US immigration and customs clearance facilities, then continue on to their final destination. That’s how Air Canada is able to once again able offer the fastest service between Brisbane and New York, as well as other US cities like Seattle.


“For Queensland travellers, it adds up to an unparalleled customer journey experience."


Image supplied by Air Canada. 



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Published: 4 July 2022

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