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Why was this pop star denied entry to Qantas lounge?

Qantas and Virgin have also banned smart luggage from cabins

Perhaps it would’ve been different had she been wearing the new Ugg boots with heels. But the only Uggs The Human League vocalist Joanne Catherall had en route from Melbourne to Sydney were the traditional type – that is the kind that apparently can’t get flyers into the business lounges of Qantas.


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Attempting to access the QF lounge at Tullamarine, the 55-year-old singer was turned away for wearing footwear deemed inappropriate, The Independent reported.


On Twitter, Catherall wrote: “Denied access @Qantas business class lounge in @Melair Melbourne Airport apparently Ugg (Australia) Boots are deemed sleepwear by the lady working there although no problem in any of the other lounges so far.It seems the famous Aussie sheepskin boots”


“Helpfully she suggested I go to one of the shops & purchase some shoes.”     


Qantas responded with “Hi Joanne, we endeavour to remain consistent and uphold our Lounge's dress guidelines to all our guests.”



Fans of the singer, who is on tour with The Human League, unsurprisingly agreed with the Brit when she questioned why shoes she wears “in all weathers” were classed as sleepwear.


“Oh my goodness who would go bed in a pair of Ugg boots?” one fan, Michelle Teale, tweeted.


Other items of clothing deemed inappropriate for Qantas lounges, according to the airline’s guidance, are: “Thongs and bare feet; Head to toe gym wear; Beachwear (including board shorts); Sleepwear (including UGG Boots and slippers); Clothing featuring offensive images or slogans; Revealing, unclean or torn clothing.”


To a ban of a different kind, and Qantas and Virgin Australia have announced they will be banning smart suitcases from cabins unless their lithium-ion batteries can be removed. The ban follows a similar move by US carriers American Airlines, Delta and Alaska (and possibly United and Southwest) that is set to take effect on 15 January.


In other Qantas news, the flying kangaroo’s second Dreamliner has been dubbed ‘Waltzing Matilda’, while the airline also announced a new route to be operated by the B787, with the introduction of Melbourne to San Francisco flights.


Written by: Mark Harada
Published: 15 December 2017

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