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Travel, tourism workers among most over-qualified

Good news for employers?

We think all of our travel industry readers are tops. But could you be over-qualified?


A new study has revealed that more than one in three Australian travel and tourism employees are over-qualified for their current job, so think about it.


Conducted by not-for-profit organisation, SkillsIQ, the new report found that 34% of workers in this sector have spent time and money on qualifications that were not required for their current role.



At an estimated cost to the nation of around $4 billion a year, some 2.5 million Australians overall are over-qualified for their job.


“Our research shows that it may not always be the best option for younger people to favour a higher qualification over practical work experience early in their working lives. A hotel receptionist doesn’t need an Advanced Diploma of Travel and Tourism management, they need practical VET skills,” SkillsIQ CEO Yasmin King said.


“The travel and tourism sector must translate clearly defined entry requirements into the form of practical skills to address the sector’s over-qualification trend.”


The Right Skills. Right Time? Report measures the gap between required and actual skills (through qualifications) of 10 million Aussie workers across people-facing jobs such as tour guides, event managers and hotel attendants.


According to the report, the average employee turnover rate in Australian tourism was reported as 66% in 2015, with nearly 70% of tourism businesses flagging skill deficiencies within their workforce.


“Four in five parents want their children to go to university rather than undertake vocational education yet nine out of the ten jobs forecast to have the greatest growth in the next five years can be achieved through training courses provided through vocational and educational training,” Ms King said.


“This isn’t about avoiding higher qualifications – more about making sure you’re getting the right qualifications at the right time in your career. It’s also a question of whether higher qualifications are what will give you the skills and career progression you’re looking for.”


Written by: Mark Harada
Published: 29 November 2017

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