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Qantas is continuing to issue updates on problems some users have been having with the airline’s app.

Reports online suggested customers were able to access other passengers’ information on their app.

One passenger told ABC News they could see another customer’s name on their app as well as a boarding pass for their flight.

Josh Withers told ABC News he noticed an issue with the app when he opened it this morning, when the app showed details for a customer called Sam.

He closed the app, reopened it and then saw details of another customer.

A process he repeated numerous times with the same result.

UPDATE TWO – 10.15AM, 1 MAY 2024

We’re urgently working to resolve the issue impacting the Qantas app this morning and we sincerely apologise to our customers who have been impacted.

We’re investigating whether this issue may have been caused by recent system changes.

We recommend that customers log out and log in to their Qantas Frequent Flyer account on the Qantas App. Please also be aware of social media scams at this time.

We’ll continue to provide more information as soon as we can.


Qantas is investigating reports of an issue impacting the Qantas app this morning.

We will provide more information as soon as possible.