Fiji Airways has implemented immediate measures to offer relief to customers affected by Air Vanuatu grounding its flights and filing for insolvency.
Fiji Airways has increased capacity between Nadi and Port Vila with its Boeing 737 MAX fleet operating services this week. For scheduled flights listed below, the company has already replaced ATR 72 aircraft with Boeing 737 services, adding an additional 110 seats per flight in each direction.
- Sunday 12th May
- Monday 13th May
- Wednesday 15th May
- Wednesday 22nd May
- Wednesday 29th May
Fiji Airways is working on additional measures to assist non-Fiji Citizens who are holding Air Vanuatu tickets issued on or prior to 09.05.24. These customers will be required to present a copy of their Air Vanuatu ticket in order to qualify for a discount on Fiji Airways flights. Rebooking and changes must be made before the 24.05.24.
Fiji Airways is available 24 hours a day to assist with flight reservation requirements;
• Calling from Fiji: +679 672 0888 or +679 330 4388
• Calling from Australia: 13 3454 (13 FIJI)
• Calling from New Zealand: 0800 800 178
• Calling from Vanuatu: +678 22 836
Over the longer term, the company will continue to add more capacity between Nadi and Port Vila where possible, to ensure that there are adequate services on this sector.
Fiji Airways will also work closely with the Vanuatu government and Tourism Vanuatu to explore long-term developments and help fill any gaps left by Air Vanuatu.
Company Managing Director and Chief Executive Officer Mr. Andre Viljoen says the airline is doing all it can to assist customers affected by the grounding of Air Vanuatu.
“We understand that this may be a difficult time for travellers who have paid for an Air Vanuatu ticket which they can no longer redeem, therefore we are working to allow travellers to return home,” said Mr Viljoen.
“Tourists and Fijians who want to return home can rest assured there will be enough flights and seats to cater for everyone,” Mr. Viljoen added.
Any Fijian National currently holding an Air Vanuatu ticket purchased on or prior to 09.05.24 will be able to depart Port Vila for Nadi on a Fiji Airways flight at no extra cost. Rebooking and changes must be made before the 24.05.24. Any Fijians in Vanuatu with specific assistance requests or due to travel in the next 48 hours are encouraged to contact the Fiji Airways GSA in Vanuatu directly on +678 22 836 or [email protected].
